Return & Refund Policy
Last Updated: September 7, 2026
High Prints sells refurbished printers and related products to customers in the United States.
We stand behind the products we sell and provide a 15-day return/refund period for products that are delivered faulty or broken, together with a 90-day limited warranty for eligible products.
1. 15-Day Return and Refund Eligibility
A customer may request a return within 15 calendar days after delivery when the product:
- arrives broken or physically damaged;
- arrives in a condition that prevents normal intended operation;
- is materially defective when delivered; or
- is materially different from the product ordered.
The customer should contact us as soon as reasonably possible after discovering the problem.
Change-of-Mind Returns
High Prints does not generally accept returns solely because a customer changes their mind, orders the wrong product, no longer wants the product, or finds a different product preferable.
This restriction does not limit any return, refund, cancellation, warranty, or other remedy that applicable law requires.
2. How to Request a Return
To request a return, email:
Please include:
- order number;
- customer name;
- delivery address;
- product name;
- date of delivery;
- description of the problem; and
- photographs or video showing the damage or fault, when reasonably possible.
We may request additional information necessary to evaluate the claim.
3. Damaged or Broken on Arrival
If a printer arrives visibly damaged or broken:
- Take photographs of the shipping box and shipping label.
- Take photographs of the product and visible damage.
- Do not discard the packaging.
- Contact High Prints promptly.
- Follow the return instructions provided by High Prints.
Keeping the original packaging helps us investigate carrier damage and arrange an appropriate resolution.
4. Faulty Product
If a product is delivered with a qualifying functional defect, High Prints will evaluate the issue.
Depending on the circumstances, we may provide:
- troubleshooting assistance;
- repair;
- replacement;
- replacement parts;
- return and refund; or
- another remedy required by applicable law.
5. Refund Options
Where a return qualifies for a refund, High Prints will use the most appropriate lawful refund method based on the original transaction and the circumstances.
Because High Prints currently accepts Cash on Delivery only, customers generally will not have a card or online payment transaction to reverse.
Depending on the circumstances, a refund may be provided by:
- cash;
- company check;
- money order; or
- another mutually agreed lawful method that provides the customer with the refund owed.
High Prints will not force a customer to accept store credit instead of a monetary refund when applicable law requires a monetary refund.
For COD transactions, High Prints may coordinate the refund after the returned product has been received and inspected, subject to applicable law and the circumstances of the claim.
6. Return Shipping
When a product is confirmed to have arrived faulty, broken, damaged, or materially incorrect, High Prints will provide appropriate return-shipping instructions and will bear or reimburse reasonable return-shipping costs when required by applicable law or when the return is approved under this policy.
Customers should not ship a product to an address other than the return address provided by High Prints.
7. Refund Timing
After an approved return is received and the applicable condition has been verified, High Prints will process the applicable refund promptly.
For COD transactions, the refund may require issuance of cash, check, money order, or another lawful method.
Where federal or state law imposes a specific refund deadline, High Prints will comply with the applicable deadline.
8. 90-Day Limited Warranty
In addition to the 15-day return/refund period, eligible products are covered by a 90-day limited warranty beginning on the date of delivery.
The warranty may apply to qualifying functional defects discovered after the 15-day return period.
Customers should contact:
to request warranty assistance.
9. Warranty Exclusions
The limited warranty generally does not cover:
- misuse or abuse;
- accidental damage;
- liquid or moisture damage;
- physical damage caused after delivery;
- unauthorized repair or modification;
- improper installation;
- use outside the manufacturer’s intended specifications;
- incompatible accessories or consumables;
- damage caused by improper electrical conditions;
- normal cosmetic wear; or
- other damage unrelated to a qualifying product defect.
These exclusions do not apply where prohibited by applicable law.
10. Wrong Product
If High Prints ships a materially different product from the product ordered, contact us promptly.
After verification, High Prints will provide an appropriate remedy, which may include return, replacement, or refund.
11. Lost or Misdelivered Orders
If tracking indicates that an order has been delivered but the customer cannot locate it, contact High Prints promptly.
We will assist with the carrier investigation and determine the appropriate resolution based on the circumstances and applicable law.
12. Customer Cooperation
Customers should provide reasonable information needed to investigate a return, damage claim, warranty claim, or delivery problem.
High Prints will not use this requirement to unreasonably delay a legally required remedy.
13. No Waiver of Legal Rights
Nothing in this policy limits mandatory rights or remedies provided by federal or state law.
14. Contact
High Prints
6291 Cardinal Ave
Excelsior, Minnesota 55331
United States
Email: contact@highprints.online
