Delivery Policy
Last Updated: September 7, 2026
High Prints sells and delivers refurbished printers and related products to customers in the United States only.
1. Delivery Area
High Prints currently delivers products to U.S. addresses only.
We do not currently offer domestic delivery within countries outside the United States.
2. Delivery Method
Orders are generally shipped through established delivery carriers selected by High Prints based on the product, destination, availability, and shipping requirements.
Carrier selection may vary.
3. Estimated Delivery
Our estimated delivery period is generally 5–7 business days, subject to product availability, order processing, carrier conditions, weather, holidays, address issues, and other circumstances outside our reasonable control.
Delivery estimates are not guaranteed unless expressly stated otherwise.
We will not intentionally provide a delivery estimate without a reasonable basis for believing it can be achieved.
4. Order Processing
Orders are reviewed and processed after the order information has been received and accepted.
Because High Prints accepts Cash on Delivery, delivery arrangements may be subject to order verification.
Processing time may vary depending on product availability and the information provided by the customer.
5. Cash on Delivery
High Prints currently accepts Cash on Delivery only.
Customers should be prepared to pay the applicable order amount to the delivery carrier or according to the COD instructions provided for the order.
Customers should not send payment to an individual or account unless expressly authorized by High Prints.
6. Delivery Address
Customers must provide a complete and accurate U.S. delivery address.
This may include:
- street address;
- apartment or unit number;
- city;
- state;
- ZIP code; and
- any delivery instructions reasonably necessary.
High Prints is not responsible for delays caused by incorrect or incomplete customer-provided information.
7. Tracking
Where carrier tracking is available, High Prints may provide tracking information to the customer.
Tracking information is supplied by the carrier and may not update immediately.
8. Delivery Delays
Delivery dates are estimates.
Delays may occur because of:
- carrier delays;
- severe weather;
- holidays;
- transportation disruptions;
- incorrect addresses;
- security procedures;
- operational issues;
- product availability; or
- other circumstances beyond our reasonable control.
If High Prints becomes aware that an order cannot be shipped within the applicable promised period, we will provide appropriate notice and a lawful resolution.
9. Damaged Packages
Customers should inspect packages when delivered.
If the package is visibly damaged, customers should photograph the package and contact High Prints promptly.
Customers should retain the original packaging and shipping materials until the matter is resolved.
10. Lost or Misdelivered Packages
If an order is lost, delayed substantially, or marked delivered but cannot be located, contact:
High Prints will assist with the carrier investigation and determine the appropriate resolution.
11. Delivery and Returns
Delivery issues involving products that arrive faulty or broken are handled under our Return & Refund Policy.
Eligible products are also covered by our 90-day limited warranty.
12. Contact
High Prints
6291 Cardinal Ave
Excelsior, Minnesota 55331
United States
Email: contact@highprints.online
