High Prints sells printers and related products, including refurbished printers from well-known manufacturers. Product condition, specifications, availability, warranty information, and pricing are displayed on the applicable product page.

Most of our printers are refurbished unless a product is specifically identified as new. Refurbished products may have been previously used, returned, serviced, repaired, inspected, or restored before being offered for sale.

The condition of each product is identified on its product page.

High Prints sells products from established printer manufacturers and provides product information based on the products offered. High Prints is an independent retailer and is not affiliated with, sponsored by, or endorsed by Brother, Canon, Epson, HP, or other manufacturers unless expressly stated.

All manufacturer names and trademarks belong to their respective owners.

Yes. Qualifying refurbished products are covered by High Prints’ 90-day limited warranty for eligible functional defects, subject to the terms, conditions, and exclusions described in our Return & Refund Policy.

Eligible products may qualify for a return within 15 calendar days after delivery if the product arrives broken, damaged, defective, faulty, or otherwise qualifies under our Return & Refund Policy.

Please review the complete Return & Refund Policy before requesting a return.

If your order arrives damaged, please contact High Prints as soon as possible. Provide your order information and clear photographs or other requested information showing the condition of the product and packaging.

We will review the issue and provide instructions for the next steps.

If you receive a product with a qualifying functional defect, contact us with your order information and a description of the problem.

Depending on when the issue is reported and the circumstances, the product may be eligible under our 15-day return policy or 90-day limited warranty.

Please contact High Prints promptly if you receive an item that is materially different from the product you ordered.

We will review your order and provide instructions for resolving the issue.

High Prints currently sells and ships products within the United States only.

We do not currently offer international shipping.

Our standard estimated delivery timeframe is approximately 5–7 business days.

Delivery estimates may vary depending on product availability, order processing, destination, carrier conditions, weather, holidays, and other circumstances.

Orders are generally delivered through FedEx. The carrier or service used may vary when necessary.

No. High Prints currently ships only within the United States.

High Prints currently accepts Cash on Delivery (COD) for eligible orders.

Payment availability may be subject to product, destination, or order requirements.

No. High Prints currently uses Cash on Delivery for eligible orders, so payment is generally collected when the order is delivered.

You can contact High Prints through the contact information provided on our Contact Us page.

For order-related questions, please include your order number and relevant details so that we can assist you more efficiently.